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Nothing is more valuable that a good employee. They show
up on time, they do what is expected of them, and they solve
more problems than they create. Good employees are eager
to improve and are willing to make the effort to learn. They
are respected and trusted not only by their employer, but
also by other employees.
Companies that flourish and grow never stop looking for
this type of employees. They pay more for their average
employee and yet it costs them less as a percentage of
income. They are able to hire people from outside the
industry and integrate them into a working culture and
process designed for highly productive employees.
A great manager is even more rare and great companies
tirelessly look for and even recruit them. They are game
changers; they are multipliers in any business. In many cases
they can accomplish for a company what ownership has not
been able to accomplish.
Some owners find it difficult to communicate their vision
and their expectations. They expect their employees to be
as focused, dedicated and as result-driven as they are. They
become frustrated and then they take that frustration out on
any and every one. They drive away good employees or they
drive their employees into a defensive posture and end up
with employees who have little or no self-esteem and thus
little or no drive.
Great managers find and cultivate good employees. They are
able to build teams by providing an environment that gives
opportunity for personal growth as well as team growth.
Most teams fail because they are under-resourced, under trained
or do not have the requisite skills to do the job. All of
this is the responsibility of leaders and managers.
Present in all successful teams are good people with the
proper training and tools to be successful. Training is not an
option it is a staple of success. I would venture to guess that
the percentage of recyclers that provide ongoing training is
less than 5%.
Training is an investment that pays dividends just as surely
as fresh inventory produces sales. Successful companies are
those that continuously invest in their people inventory.
They provide training in technique as well as training in
technology. They provide access to new technology that
provides better opportunities for their employees to increase
their rate of success.
There are many good people who will never own their own
business. But, they are looking for an opportunity to help a
business grow and reach new heights of success. They are
looking for an opportunity and a place to use their talents
and skills. Many of you have that place and could provide
that opportunity. You need them and they need you.
Some of you have talented people who just need to be
trained and properly managed. Most sales people need some
type of ongoing training. Newer or less developed sales
people require daily or weekly training for extended periods
of time. If you have a gifted sales manager then that can be
accomplished in house. If you do not, then you must find the
training elsewhere.
Regardless of your circumstances you must find good people,
and provide an environment where they can be successful.